There is a reception center for the vast majority of companies: healthcare establishments, administrative offices, service companies, etc. There are many tasks (switchboard, recording and monitoring of visitors, receipt and dispatch of documents, administration, etc.) and multiple pieces of equipment (telephone console, computer equipment, fax, scanner, etc.).
Working at a reception desk sometimes causes postures and constraining motions that can contribute to the development of musculoskeletal disorders (MSDs). Reconciling communication with visitors, computer work and other tasks adds to the challenges, not to mention the challenges inherent in providing security, as well as the need for confidentiality that sometimes arises. In short, these work situations are relatively complex!
This workshop offers criteria for design of a safe and functional reception. Through discussions and exchanges, we will identify design benchmarks and ideas for defining concepts for different types of needs.